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ACD Direct

ACD Direct Logo

Experience: Since 2003, ACD has leveraged industry-leading CCaaS technology with 100% US-based, agile at-home agents, spread across all US time-zones, to perfect the flexibility and efficiency of the gig economy. The world is trying to convert to the model that ACD has long perfected and continues to improve.

Analysis: ACD uses live quality contract and state-of-the-art artificial intelligence to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPI’s as well work with many API integrations to instantly deliver your data.

Development: ACD’s proprietary tools can be deployed immediately to tackle your unique challenges. Our on-demand software development team is available to assist with any custom requirement.

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Save Time. Reduce Risk.
Make Better Technology Decisions.

Technology evaluations can consume significant internal resources. Kiantra Tech helps organizations streamline the process by leveraging industry expertise, trusted provider relationships, and a deep understanding of today's technology landscape. Whether you're evaluating new vendors, planning infrastructure investments, or looking for guidance on your next technology initiative, Kiantra Tech can help.

Let's start with a conversation about your goals, challenges, and opportunities.

Phone 856.577.2033