CallMiner uses Artificial Intelligence to extract insight from the conversations that occur between businesses and their customers, typically through the contact center. These conversations can be voice-based and occur over the phone, or text-based and occur over digital mediums such as online, chat, email, social media messaging, and more. The CallMiner platform extends further to include call and screen recording as well as providing redaction for PCI, PII, and PHI.
Technology evaluations can consume significant internal resources. Kiantra Tech helps organizations streamline the process by leveraging industry expertise, trusted provider relationships, and a deep understanding of today's technology landscape. Whether you're evaluating new vendors, planning infrastructure investments, or looking for guidance on your next technology initiative, Kiantra Tech can help.
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