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CommunityWFM

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CommunityWFM is a contact center workforce management (WFM) solution powered by automation and AI that assists with driving efficiency to improve operations and the bottom line.

CommunityWFM offers unique features with a simple, user-friendly interface: ● Sophisticated Forecasting and Scheduling ● Real-Time Adherence Tracking ● Modern Intraday Management Capabilities ● Automated Attendance and Time Off Solutions ● Built-in Multi-Channel Communication Capabilities ● Rich Reporting and Analysis

Additionally, CommunityWFM helps drive communication while also simplifying scheduling through their Community Everywhere App. The app lets agents see their schedules on the go, request time off from anywhere, and communicate with their team. Contact centers can even send push notifications to relevant agents when a shift opens up.

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Save Time. Reduce Risk.
Make Better Technology Decisions.

Technology evaluations can consume significant internal resources. Kiantra Tech helps organizations streamline the process by leveraging industry expertise, trusted provider relationships, and a deep understanding of today's technology landscape. Whether you're evaluating new vendors, planning infrastructure investments, or looking for guidance on your next technology initiative, Kiantra Tech can help.

Let's start with a conversation about your goals, challenges, and opportunities.

Phone 856.577.2033